Douglas B. Aunkst
Enterprise Operations Executive | COO / EVP
Governance • Enterprise Transformation • AI Enablement • Operational Excellence
I design, govern, and transform complex operating environments. My experience combines financial leadership, regulated operations, shared services, vendor governance, technology implementation, and executive reporting to improve quality, capacity, risk management, and profitability.
Enterprise Scale & Selected Impact
90,000+ annual transactions and approximately 200,000 annual policies supported.
350+ associates across domestic and offshore delivery organizations.
Seven production centers, 11 vendor partners, and nine direct reports led through enterprise transformation.
Productivity increased from eight to 25 transactions per associate per day; per-unit production costs reduced approximately 65%.
More than one million annual paper payments converted to electronic disbursements, generating $275,000+ in recurring annual savings.
Manual compliance tracking reduced approximately 40% across 1,800+ internal and third-party profiles.
Professional Experience
Clear Title Company — EEMS Program Consultant (Contract)
June–August 2026 | Nevada
Architected an enterprise governance and operating framework integrating compliance, risk, operational standards, workforce training, executive reporting, publication control, and continuous improvement. Designed the Enterprise Knowledge Nexus concept to connect policies, controls, findings, corrective actions, evidence, workflows, AI retrieval, and analytics. Built controlled publications, risk classifications, corrective-action structures, dashboards, and AI-enabled training assets.
Lennar Financial Services / Lennar Title — National Business Analyst, Operations Transformation and Governance Lead
2021–December 2025 | National / Multi-State
Optimized centralized operations and domestic and offshore partners. Designed and launched OurRecords for 1,800+ compliance and credential profiles. Led Bulk Pay modernization, converting more than one million annual paper payments and delivering $275,000+ recurring annual savings. Built executive dashboards and led root-cause correction of payment errors.
Lucid LLC — Chief Executive Officer and Principal Consultant
February 2020–May 2021
Provided executive advisory services in governance, operating-model design, process transformation, financial analysis, compliance, and quality. Delivered expert-witness and litigation-support services involving title, escrow, business records, operational practices, and internal controls.
North American Title / States Title (Doma) — Vice President, Global Production Services (Contract)
2019–2020 | National / Multi-State
Led national transformation and integration across seven production centers and 11 vendor partners. Delivered a unified national production platform within six months supporting 65% of transaction volume. Consolidated workflows and tasking systems, increasing productivity from eight to 25 transactions per associate per day and reducing per-file production costs approximately 65%.
North American Title — Vice President, Western Region ALTA Compliance and Best Practices Officer
2015–2019
Led regional compliance strategy, licensing governance, audit readiness, workflow standardization, and operational controls. Standardized policies, procedures, testing, and evidence across multiple states.
North American Title — Vice President, Western Region Controller
2010–2015
Led strategic planning, financial analysis, productivity improvement, quality assurance, contract negotiations, training, compliance testing, and workflow documentation. Expanded centralized settlement and managed-vendor services, reducing per-transaction costs approximately 20%–35%.
North American Title — Vice President, Regional Controller
2001–2010
Served on the National Executive Team reporting to the National CFO. Led operational finance, SOX-aligned controls, compliance teams, production transfers, and enterprise process improvement.
Continental Escrow Corporation — Executive Vice President
1995–2001
Led merger and operational integration into North American Title. Directed budgeting, operations, staffing, vendor agreements, service plans, SLAs, and workflow design. Designed and implemented the company's first fully automated, integrated refinance commitment system, reducing costs approximately 75%.
Earlier Career
Real Estate Accountant, Radnor | La Jolla, California | 1994–1995
Board Leadership
ACC Courier Company — Board Member, 2016–2020; Secretary-Treasurer, 2019–2020.
Continental Escrow Company — Board Member Director, 1997–1998.
Education & Professional Development
Bachelor of Science in Business Administration — Accounting; Minor in Business Law. Bloomsburg University of Pennsylvania (Commonwealth University).
Lean Six Sigma Green Belt — Company-Sponsored Program.
Mercor “Introduction to Agents” — Certificate of Completion, September 25, 2026. Training recognizes rigor, calibration, and clarity in AI agent evaluation.
Leadership Focus
Enterprise operations • Shared services • Governance and controls • Operational excellence • AI enablement • Knowledge management • Program delivery • Vendor and offshore governance • Financial analysis • Change management • Executive and board reporting.
Explore the technology and operating capabilities • Read professional references • Request an executive conversation
